cv10's Privacy Policy

1 Introduction and Purpose

cv10 is a reliable and secure online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what information we collect when you use the cv10 website or related services, how that information is used, and in what circumstances it may be shared with third parties.

We use SSL encryption technology to keep all your personal and financial information secure. cv10 never sells your personal information or discloses it to unauthorized third parties without your permission.

2 Information We Collect

We collect various types of information during registration and use of services on cv10. This information can be divided into two main categories:

Personally Identifiable Information

Information you provide directly:

• Full name and date of birth
• Email address
• Residential address
• Mobile number (for account verification only)
• National ID or passport details (required for KYC verification)
• Payment method details (bKash, Nagad, Rocket or bank account details)

Automatically Collected Technical Information

Information collected automatically while you use the site:

• IP address and device type
• Browser type and version
• Time and date of site access
• Pages visited and session duration
• Referral URL (where you came from before visiting the site)
• Cookie and session data

Gaming Activity Information

• Betting history and transaction details
• Game preferences and habits
• Deposit and withdrawal records
• Bonus and promotion usage information

3 Purpose of Using Information

cv10 uses collected information only for the following legitimate purposes:

• Account Management: Creating, managing and ensuring the security of your account.
• Identity Verification: Completing the KYC (Know Your Customer) process and verifying age (21+).
• Financial Transactions: Processing deposits, withdrawals and bonuses safely and accurately.
• Customer Support: Resolving your questions, complaints or issues.
• Fraud Prevention: Preventing illegal activity, money laundering and fraud.
• Responsible Gaming: Identifying unusual gaming behavior and providing necessary support.
• Service Improvement: Conducting analytical research to improve the platform experience.
• Communications: Sending important updates, security alerts and transaction notifications.
• Legal Obligations: Retaining and disclosing information where necessary to comply with applicable laws and regulations.

4 Cookie Policy

The cv10 website uses cookies that store small data files in your browser. Cookies make your browsing experience more improved and personalized.

Essential Cookies

These cookies are essential for the core functionality of the site. They are used to keep your login session active, for security checks and for processing transactions. Without these cookies, the site cannot function properly.

Analytical Cookies

These cookies help us understand how visitors are using the site — which pages are being visited most, how long they stay and where issues arise. This information is collected in aggregated and anonymous form.

Preference Cookies

These cookies are used to remember your language preference, theme setting or other personalization choices. You can disable cookies from your browser settings, however this may limit some functionality of the site.

5 Information Sharing and Third Parties

cv10 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with payment service providers such as bKash, Nagad and Rocket to complete transactions. These organizations follow their own privacy policies.
• Technology Partners: Trusted technology providers may access the minimum necessary information for operating and maintaining the platform, but they are bound by contract.
• Legal Obligations: Information may be disclosed to fulfill court orders, lawful requests from government authorities or requirements under applicable law.
• Fraud Investigations: Information may be shared with relevant authorities to assist in investigating serious fraud or illegal activity.

6 Data Security Measures

cv10 has adopted the highest technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption. You can confirm this by seeing "https" in your browser's address bar.
• Secure Data Storage: Your information is stored in encrypted databases and protected by access control systems.
• Two-Factor Verification: An additional layer of security is ensured when logging into your account.
• Regular Security Audits: Our systems undergo regular security audits.
• Staff Training: Those who access your information are trained under strict privacy protocols.
• Data Minimization: We collect only the information that is necessary and do not store unnecessary information.

In the event of any data breach, we will take prompt action and notify affected users in a timely manner where applicable.

7 Data Retention Period

cv10 retains information for different periods based on various purposes and legal requirements:

• While Account is Active: All account information is retained for as long as the account remains active.
• After Account Closure: Necessary information is retained for a set period to meet legal and regulatory obligations.
• Financial Transaction Records: Transaction records are retained for the required period in accordance with financial regulations.
• Cookie and Session Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted at the end of their set expiry period.

Once the retention period ends, your information is permanently deleted or anonymized in a secure manner.

8 Your Rights

You have the following rights regarding your personal information on cv10:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, however if there are legal obligations it may not be possible to delete it completely.
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Data Portability: You can request that your information be provided in a common format.
• Opt Out of Marketing Communications: You can opt out of promotional communications at any time.

To exercise these rights or if you have any questions about your information, email us at [email protected] or contact us via live chat. We will process your request as quickly as possible.

9 Protection of Children and Minors

cv10 is a platform exclusively for adults (21 years of age or older). We do not intentionally collect information from any minor. If it comes to our attention that a minor has registered, we will immediately close that account and delete all associated information.

If you suspect that a minor has created an account on our platform, please notify us immediately at [email protected].

10 Policy Changes and Updates

cv10 reserves the right to update this privacy policy as needed over time. For any significant changes, we will notify you by email or through a notice on the site.

After each update, the "Last Updated" date at the top of the site will be changed. Continued use of the site after any changes constitutes your acceptance of the new policy. Therefore, it is recommended that you visit this page regularly.