1. Introduction and Acceptance
These terms and conditions ("Terms") apply to the use of the cv10 platform (https://cv10.cam) and all its services. cv10 is an online gaming platform for players in Bangladesh offering cricket betting, live casino, slot games and other gaming services.
By browsing this website, registering, or using any service, you are considered to have fully read, understood and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.
cv10 reserves the right to change, amend or update these Terms at any time. Updated Terms will take effect from the moment they are published on the platform. Users are advised to visit this page regularly.
2. Account Registration and Eligibility
To open an account on cv10 and use its services, the following eligibility requirements must be met:
- You must be at least 21 years of age.
- All information you provide must be completely truthful, accurate and up to date.
- Each person may open only one account. Opening multiple accounts is strictly prohibited.
- You must be a resident of a location where online gaming is lawful.
- The email address and mobile number provided at registration must be your own.
2.1 Identity Verification (KYC)
The cv10 platform reserves the right to verify the identity of its users (Know Your Customer). Where required, we may ask for a National Identity Card (NID), passport or other government-issued identification document. Withdrawals may be held until the verification process is complete.
2.2 Updating Account Information
If any of your personal details change (name, address, email, phone number), please notify the cv10 support team immediately. Providing incorrect or false information may result in account cancellation and forfeiture of deposited funds.
3. Age Restriction and Minor Protection
cv10 strictly enforces a 21+ age policy. Only persons aged 21 or above may open an account and play on this platform.
Parents and guardians also bear responsibility for preventing minors from using this platform. If any minor opens an account using false information, that account will be closed immediately and all deposited funds and winnings will be forfeited.
4. Account Security and Password
It is your responsibility to keep your cv10 account login details (username and password) completely confidential. For your security, please follow the guidelines below:
- Never share your password with anyone.
- Use a strong password containing uppercase and lowercase letters, numbers and special characters.
- Change your password regularly and avoid using the same password across multiple sites.
- If you notice any suspicious activity on your account, notify the support team immediately.
You are fully responsible for any activity carried out using your login details. cv10 is not liable for any loss resulting from unauthorised access, unless it is proven to have occurred solely due to a fault on cv10's part.
5. Deposit and Withdrawal Policy
The following rules apply to financial transactions on cv10:
5.1 Deposit Terms
- Minimum deposit amount: ৳200 (for all payment methods).
- Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
- You must use your own account when making a deposit — deposits from third-party accounts are not accepted.
- Once a deposit is successfully processed, it will be reflected in your cv10 account instantly.
5.2 Withdrawal Terms
- Minimum withdrawal amount: ৳800.
- Standard withdrawal processing time: 15 minutes to 2 hours.
- Withdrawals can only be made to the same payment method used for the deposit.
- cv10 reserves the right to hold withdrawals until KYC verification is complete.
- Withdrawals will not be processed if any active bonus wagering requirement has not been met.
5.3 Fraud Prevention
cv10 monitors transactions for suspicious activity. If evidence of fraudulent activity is found on any account, all transactions and winnings on that account may be forfeited and the account may be permanently closed.
6. Bonus and Promotion Terms
The following general terms apply to all bonuses and promotional offers available on cv10:
6.1 Welcome Bonus
New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The following conditions must be met to receive this bonus:
- A minimum deposit of ৳200 is required to claim the bonus.
- Wagering requirement: 15x — meaning the bonus amount must be wagered 15 times before a withdrawal can be made.
- The wagering requirement must be completed within 30 days from the date the bonus is granted.
- Restrictions on wagering the bonus on certain games may apply.
6.2 General Bonus Policy
- A bonus applies to one account only once, unless explicitly stated otherwise.
- cv10 reserves the right to change, suspend or cancel any bonus or promotion.
- If a bonus is suspected to have been used fraudulently, the bonus and any associated winnings may be forfeited.
- VIP members will receive additional benefits according to their tier — contact the support team for details.
7. Prohibited Activities
The following activities are strictly prohibited on the cv10 platform:
- Multiple accounts: A person may not open or operate more than one account.
- Bonus abuse: Taking bonuses in violation of bonus terms or through strategic exploitation.
- Collusion: Attempting to control game outcomes by colluding with other players.
- Technical manipulation: Exploiting software errors or technical issues to gain an unfair advantage.
- Money laundering: Using the platform to transact funds obtained from illegal sources.
- False information: Providing false or fake information during registration or the KYC process.
- Hacking and manipulation: Any attempt to breach the security of the platform.
- Use of third-party accounts: Placing bets or operating an account on behalf of another person.
For any of the above violations, cv10 may suspend or permanently close the account and forfeit all deposited and won funds. Law enforcement authorities may also be notified if necessary.
8. Limitation of Liability
cv10 is not responsible for:
- Interruptions to games or transactions caused by internet connectivity issues or disruption to third-party services.
- Service unavailability due to technical errors or during maintenance periods.
- Unauthorised access to an account resulting from the user's own negligence.
- A user's personal expectations regarding game outcomes not being met.
Gaming is governed entirely by a combination of skill and chance. cv10 does not guarantee the outcome of any game. cv10's maximum liability in relation to any service is limited to the actual amount deposited by the user.
9. Privacy and Personal Data
cv10 treats the privacy of users' personal data with the highest importance. We use SSL encryption and advanced security technology to keep your information secure.
We collect your information solely for the purposes of providing services, verifying identity and meeting legal obligations. We do not sell your personal information to third parties under any circumstances.
For more information, please see our Privacy Policy page.
10. Account Closure and Suspension
10.1 Closure at User Request
You may request the closure of your cv10 account at any time. To do so, contact the support team via live chat or email. Any pending withdrawal requests will be settled before the account is closed, subject to the terms being met.
10.2 Closure or Suspension by cv10
cv10 may suspend or permanently close any account without prior notice in the following circumstances:
- Violation of any clause of these Terms.
- Suspected fraudulent or deceptive activity.
- Failure to complete KYC verification or provision of false information.
- Evidence that the account holder is a minor.
- Direction from a legal or regulatory authority.
10.3 Responsible Gaming Self-Exclusion
If you feel that gaming is having a negative impact on your life, you may voluntarily request that your account be suspended for a defined period. For more information, please see our Responsible Gaming page.
11. Changes to Terms and Dispute Resolution
11.1 Changes to Terms
cv10 reserves the right to change these Terms at any time. For significant changes, we will endeavour to notify users via their registered email address or through a notification on the platform. Continued use of the platform after any changes will be considered acceptance of the revised Terms.
11.2 Dispute Resolution
For any complaint or dispute, please contact our support team directly in the first instance. We aim to resolve all complaints in a friendly and timely manner.
cv10 believes in fair play. If a game result is incorrect due to a technical error, cv10 reserves the right to void the round in question and refund the deposited amount.
11.3 Applicable Law
The laws of the jurisdiction in which cv10 operates will apply to the interpretation and enforcement of these Terms. Users are responsible for complying with the laws applicable in their own country.
12. Contact and Support
If you have any questions or comments about these Terms, please contact us:
- Live Chat: 24/7 live chat support is available in Bengali.
- Email: [email protected]
Our support team is at your service seven days a week, twenty-four hours a day. Providing support in Bengali is a key priority for cv10, as we are committed to giving Bangladeshi players the best possible experience.
Visit our FAQ page for more information or learn more about cv10 on the About Us page.